We always hope your parcel is a delight to receive however if you have received your order and one of the items is missing, damaged or incorrect please reach out to us and we would be happy to help!
Please send us a message at here with the following information.
1) Your email address associated with your Birchbox Account
2) Your Order Number
2) Your item that was damaged, missing or incorrect
3) If damaged please send an image if possible - this always helps us provide feedback to our warehouse and courier and often speeds up resolution times for you.