Looking for your April Birchbox - click here!
Our warehouse is working around the clock to get shipments out as soon as possible while also taking necessary precautions—the health and safety of our customers, employees and delivery drivers is top priority. Because of this our main April Box shipments have been dispatching in slower than usual and we are experiencing delays this month. We do apologise for any inconvenience and we truly appreciate your patience and understanding.
These delays means that if you:
- are an existing subscriber and were billed for your April box as normal on the 1st, your box will ship by April 30th at the latest.
- signed up after the 1st or have been billed later in the month, your box will ship by May 8th.
Tracking your Birchbox
All boxes, unless otherwise arranged, are sent via Hermes. We ask that you allow 3-5 working days from receiving your dispatch email for your box to reach you.
If you know you are not going to be home to receive your box, you can divert your parcel to your chosen safe place or neighbour so that you can receive it safely. Using the link below, simply enter your 16 digit tracking number and delivery postcode and follow the instructions on the screen.
For existing subscribers, we aim to ship the monthly Birchbox within the first two weeks of the month. Once your box has been shipped you will receive a dispatch email with a tracking link. For new subscribers who have recently subscribed and are awaiting their first box, you can expect to receive this within 10 working days of placing your order. These timelines are guides and can be subject to changes.
Your box can also be tracked from your Birchbox Account homepage or My Birchbox page (see below). The courier will attempt delivery 3 times to receive a signature on delivery. If you are not available they can choose to deliver to a safe place or neighbour at the discretion of the driver.
Received a dispatch email and no tracking in your Account?
This may mean we have had to ship your Birchbox with Royal Mail (UK) - please allow a full 5 working days for Royal Mail delivery in the UK and check your property for delivery notes.
My tracking information says "order placed" and there are no further updates!
Don't panic! This is the date that the courier receives your box information however it is not the date your box left our warehouse. It may take up to 48 hours from receiving your dispatch email for your tracking information to update from the order placed status.