Tracking your Birchbox
All boxes, unless otherwise arranged, are sent via Hermes. We ask that you allow 3-5 working days from receiving your dispatch email for your box to reach you.
If you know you are not going to be home to receive your box, you can divert your parcel to your chosen safe place or neighbour so that you can receive it safely. Using the link below, simply enter your 16 digit tracking number and delivery postcode and follow the instructions on the screen.
For existing subscribers, we aim to ship the monthly Birchbox within the first two weeks of the month. Once your box has been shipped you will receive a dispatch email with a tracking link. Your box can also be tracked from your Birchbox Account homepage or My Birchbox page. For new subscribers who have recently subscribed and are awaiting their first box, you can expect to receive this within 10 working days of placing your order.
The courier will attempt delivery 3 times to receive a signature on delivery. If you are not available they can choose to deliver to a safe place or neighbour at the discretion of the driver.
My tracking information says "order placed" and there are no further updates!
Don't panic! This is the date that the courier receives your box information however it is not the date your box left our warehouse. It may take up to 48 hours from receiving your dispatch email for your tracking information to update from the order placed status.
Some UK Customers:
Received a dispatch email and no tracking in your Account? This may mean we have had to ship your Birchbox with Royal Mail (UK) - please allow a full 5 working days for Royal Mail delivery in the UK and check your property for delivery notes.