Orders placed in The Birchbox Shop for full-size products will be shipped the following working day to be received in 3-5 working days from there with Hermes. Working days are Monday - Friday (excluding Bank Holidays). Orders placed Friday to Sunday will ship the following Monday.
You will not receive a dispatch email for your order but you will receive an email once your parcel is with your local courier and out for delivery so you can track it.
If your order was placed before 3pm and you selected DPD Next Day Delivery, your order will ship the same day to be received on the next working day. If your order was placed after 3pm, it will be shipped the next working day, to be received the following working day. DPD delivery is available for UK Mainland Only.
It has been 5 working days or more since ordering and you have not received your parcel please let us know!
When contacting us please let us know:
1) Your email associated with your Birchbox Account
2) Your Order Number
3) Your Shipping address - this will help speed up a resolution for you!