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I've already received a dispatch email but the tracking information isn't updating

You may have already received your tracking information provided via the dispatch email.
This will show updates on the exact location of your box. This has been sent so you have the information to keep an eye on your box as it processes.
Due to the high volume of orders we received last week, processing is taking longer than normal. Meaning you will have your tracking information and may not see any updates for a few days. We expect that all tracking details will be updated by the 4th December - when you should see movement on the tracking.

If you do not see an update on your tracking after 48hrs from the 4th December - please let us know here.


Please ensure to include your email address, full shipping address and full name to help speed up a resolution for you. Please note that we will respond to every email we receive, if you email more than once before we have got back to you this will update your place in our queue and could cause a delay in our support team getting back to you. All Facebook direct messages will also come through to our support centre so you only need to send one message either via email or Facebook. 

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