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I have a problem with an order I have received!

We always hope your parcel is a delight to receive however if you have received your order and one of the items is missing, damaged or incorrect please reach out to us and we would be happy to help!

Please send us a message at here with the following information.


1) The email address associated with your Birchbox Account

2) The Order Number

2) The item that was damaged, missing or incorrect

3) If damaged please send an image if possible - this always help us provided feedback to our warehouse and courier and often speeds up resolution times for you.

Still in need of help? Please send us a message at here.
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