Often, your Birchbox is not actually missing or lost! Here are a few things to look out for:
- Please note that after your initial order is placed it can take up to 7 working days for your box to be processed. From dispatch this will then take 10 working days to be received. Please note this does not include weekends - please check your order date.
- Is your billing information up to date? We may not have been able to bill you this month. Please check your account to be sure. We will also have sent you an email if this is the case so be sure to check your inbox too!
From the date of dispatch we would expect your Birchbox to be with you in 10 working days. Send us a message for further assistance if these conditions don't apply to you, or if you'd like us to look into your shipment further – we are always happy to help! email@example.com