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Help! My Promotional Code Isn't Working.

If your code does not successfully apply, please be sure to check back on the terms of the offer.

If you have applied a specific promotional code to a previous order, you will not be able to apply it again. Please ensure you also have no additional spaces or characters before or after your promocode.

If your order qualifies, you will be able to add your code into the "Promo Codes" field in your cart, before you proceed to checkout. Please note that only one promotion can be used per order. 

If you receive an error message when trying to checkout with your code - this will be linked to the billing details entered not working. In this instance you will need to contact your card issuer.

If you continue to have trouble, please reach out to us at support@birchbox.co.uk and we'll be happy to take look into this for you.

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