How can I cancel my Monthly subscription?

You can cancel your Monthly subscription by logging into your account online (cancellations are currently unavailable on the App) and head to the dropdown menu underneath your name on the top left hand corner. Select "Account Settings" followed by Box Details and click "Cancel my subscription". Follow the onscreen steps and you will be prompted to fill out a very short survey and confirm your cancellation.  Once your cancellation is complete, all future billing will be cancelled and a confirmation email will be automatically received for your records.

Please note you cannot cancel and repurchase a subscription in the same month to receive the same box twice. Billing will be placed if resubscribing in the same month - and reserve the next months box for you - you therefore will not be billed on the 1st of the following month. 

Remember, if you've already been billed for the current month (billing takes place on the 1st of the month), your cancellation will be effective starting next month and you will still receive your final box that has been paid for.

Still in need of help? Please send us a message at here. Please note if you are requesting a cancellation via email please contact us at least 3 working days prior to billing so we can process your request. 
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