Follow

Can I cancel my 6 or 12 month Subscription?

You can cancel your 6 or 12 month Subscription within the first month by contacting us at support@birchbox.co.uk and arranging a return on your first box.

Beyond your first month, we are not able to cancel the 6 or 12 month Subscriptions. All subscriptions are rebillable and so if you do not wish to renew your subscription you can opt out of a future automatic renewal.

If you wish to opt out, in the final month of your subscription you will need to log into your Birchbox Account via a desktop. A red "Opt Out" link will be visible in your Account Settings (located under your name on the top left hand side ) - select this and this will opt you out of the  next renewal. 

If you are not able to see the link - please check back to see if you still have boxes left to be shipped. If you still have any boxes to ship - the link will not be visible just yet.

If this link is not used in your final month the link will disappear and you will be renewed on the 1st of the following month for another same term duration - eg. you have a 6 month rebillable subscription - you will be billed again for a further 6 month subscription.

If you wish to request to opt out prior to your final month please send us a message at here.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk