Where is my Birchbox?

Looking for your Birchbox?

UK Subscribers:

  1. Please note that it may take up to 48 hours for your tracking information to load. You can find your tracking info under Account & Track Box
  2. Sometimes the courier will update tracking information prematurely. If it's been 3 working days or more since your package was incorrectly marked delivered, please drop us a line and we will be happy to help!

Irish Subscribers/Some UK Customers:

  1. Received a dispatch email and no tracking in your Account? This may mean we have had to ship your Birchbox with Anpost (Ireland) Royal Mail (UK) - please allow a full 10 working days for Irish deliveries or 3-5 working days for delivery in the UK.

Finally check:

Is your billing information up to date? We may not have been able to bill you this month. Please check your account to be sure – and your emails. We will have sent you an email if this is the case!

Send us a message for further assistance if these conditions don't apply to you, or if you'd like us to look into your shipment further – we are always happy to help! 


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