Where is my Birchbox?

Looking for your Birchbox?

UK Subscribers:

  1. Monthly boxes are shipped with Hermes and take 3-5 working days to arrive after shipping. The courier will attempt delivery up to a maximum of 3 times to receive a signature on delivery, they can choose to deliver to a safe place or neighbour at the discretion of the driver.
  2. Please note that it may take up to 48 hours from receiving your dispatch email for your tracking information to load. You can find your tracking info under My Birchbox in your Birchbox account. This information will also be available in your dispatch email. 
  3. Sometimes the courier will update tracking information prematurely. If it's been 3 working days or more since your package was incorrectly marked as delivered, please drop us a message here with your email address and shipping address and we will be more than happy to help!

Irish Subscribers/Some UK Customers:

  1. Received a dispatch email and no tracking in your Account? This may mean we have had to ship your Birchbox with Anpost (Ireland) or Royal Mail (UK) - please allow a full 10 working days for Irish deliveries or 3-5 working days for Royal Mail delivery in the UK.

New Subscribers:

If you have recently signed up to Birchbox and are waiting for your first box you can expect to receive this in 8 working days of placing your order. 

Not seeing any box tracking?

Is your billing information up to date? We may not have been able to bill you this month. Please check your account to be sure – and your emails. We will have sent you an email if this is the case!

Still in need of help? Please send us a message at here. Please confirm your shipping address fo us in your email - this will speed up a resolution for you!
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