It sounds like you might be using Internet Explorer to place your order. Our site is not 100% compatible with Internet Explorer and for this reason, you may have issues entering in your billing information. By changing the compatibility setting on your browser, you'll be able to proceed to checkout and place your order.
On the top of your browser (embedded in the URL bar) you'll see an icon that looks like a torn piece of paper. Please click on the icon and refresh the page. The fields to enter in your billing information will appear and you should be able to safely place your order. We suggest downloading Google Chrome or Firefox for optimal Birchbox.co.uk use. We’d also suggest that you get in touch with your bank in case they are locking the transaction for any reason.
Tried all of the above - please contact us: firstname.lastname@example.org