Where is my order?

Orders placed in The Birchbox Shop for full size products will be shipped the following working day to be received in 3-5 working days from there with Hermes. Orders placed between Monday to Thursday will ship the next day, and those placed from Friday to Sunday will ship the following Monday

You will not receive a dispatch email for your order but you will receive an email once your parcel is with the courier and out for delivery. You will be able to track your order from this email also.

If you selected DPD Next Day Delivery at checkout and your order was placed before 3pm your order will ship the same day to be received on the next working day. If your order was placed after 3pm your order will ship the following working day. DPD delivery is available for UK Mainland Only.

 If you have not received your order and it has been over 5 working days since you placed your order please let us know!

When contacting us please let us know:

1) Your email associated with your Birchbox Account

2) Order Number

3) Shipping address - this will help speed up a resolution for you!

Please send us a message at here.


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