If you've already been billed for the current month (billing is placed on the 1st of every month) your cancellation will go into effect the following month and you will still receive the current month’s box which has already been paid for. If you emailed our support team to request a cancellation this must be done in 3 working days advance of your next billing date if you do not want to receive the next months box.
If you have a 6 month or yearly subscription, you can opt out of automatic renewal in your final month. Alternatively you can contact us before your renewal date at firstname.lastname@example.org. Please ensure to get in touch at least 3 working days before the renewal date to ensure our team have time to process your request. If you have been renewed and billed for a new 6 or 12 month subscription - you will need to return the first box on the renewed subscription back to us in order to receive a full refund if desired to cancel the subscription. If your subscription has been renewed and you wish to cancel, please contact our support team at email@example.com.