We are so sorry that you have a missing or damaged sample in your Birchbox, so we can assist you quickly and efficiently. Please reach out to us with the below info:
1) The email address associated with your Birchbox Account
2) The brand name and item that was missing or damaged
3) A photo if possible - this is always very helpful to speed up a resolution.
Email us at email@example.com so that we can assist.