I have a missing or damaged sample in my Birchbox! What should I do?

We are so sorry that you have a missing or damaged sample in your Birchbox, so we can assist you quickly and efficiently. Please reach out to us with the below info:

1) The email address associated with your Birchbox Account

2) The brand name and item that was missing or damaged

3) A photo if possible - this is always very helpful to speed up a resolution.

Email us at so that we can assist. 

Still in need of help? Please send us a message at here.
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