How can I change my account information or address?

To update your email address, first log into your account at to the top left hand corner where you will see your name, and from the dropdown select Account Settings followed by Personal Details from here you can edit your email address or name for the account.

Please note that the email address you enter will be the email address you should now use when logging into - Your password will remain the same. This will also be the email address that will be used for any future Birchbox emails about your subscription.

 To update your address, first log into your account at and head to Account Settings, from here select Address Details to add or amend your addresses. If you are changing your address for your monthly Birchboxes please ensure "Delivery address for monthly Birchbox" is checked next to your address. 

Please note that boxes begin to process on the 1st of the month when we bill, any address changes must be entered before the 1st of each month to apply to the following month's shipment. Any amendments made on or after the 1st will not apply to that month's box.

Still in need of help? Please send us a message at here.

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