Manage My Subscription

Billing

• When Will I Be Billed?
• Why Have I Been Billed?
• There Is An Error With My Billing, What Happens Next?
• How Do I Update my Payment Details?
• I have been billed, but I do not want the box

Shipping & Delivery

• Looking for your March Birchbox?
• Where Is My Birchbox?
• My tracking says delivered but I didn't receive my box. Can I get a replacement or a refund?
• How Does Click & Collect Work?

Samples

• I Have A Missing Or Damaged Sample In My Birchbox! What Should I Do?
• What is Sample Choice and How do I Make my Selection?
• I Have Not Received The Email to Pick My Monthly Sample From Birchbox, What Should I Do?
• I think I have a duplicate sample?

Cancellations

• How Can I Cancel My Subscription?
• Cancelled on or after the 1st of the month?
• I Have Cancelled My Subscription - Why have I Been Charged?

Birchbox Benefits

• How Does My VIP Discount Work?
• How do I review my box?
• Refer a Friend to Birchbox