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Birchbox UK
Manage My Subscription
Manage My Subscription
Tracking My Box
Looking for your May Birchbox?
I am an existing subscriber, where is my Birchbox?
I am a new subscriber, when will I receive my first box?
My box tracking has not updated for 5 working days or more, what do I do?
Delivery Queries
Deliveries to the Republic of Ireland
How does Click & Collect work?
My tracking says delivered but I didn't receive my box. Can I get a replacement or a refund?
Billing
When will I be billed?
Why have I been billed?
I have received an email regarding a billing error, what happens next?
How do I update my payment details?
I have been billed, but I do not want the box
Samples
I have a missing or damaged sample in my box! What should I do?
What is a Sample Choice and how do I make my selection?
I have not received the email to pick my monthly sample, what should I do?
I think I have a duplicate sample?
Cancellations
How do I cancel my monthly subscription?
I have a 3,6 or 12 month subscription, when can I cancel?
My payment has not been taken for the month and I cannot see the option to cancel in my account, what can I do?
I have cancelled my subscription - why have I been charged?
Birchbox Benefits
What is the Birchbox Benefits programme?
What is the VIP discount and how does it work?
How can I upgrade my existing Birchbox subscription?
How do I review my box?
How do I refer a friend to Birchbox?
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