Manage My Subscription

Samples

• What is Sample Choice for Current Subscribers and How do I Make my Selection?
• I Have A Missing Or Damaged Sample In My Birchbox! What Should I Do?
• I Have Not Received The Email to Pick My Monthly Sample From Birchbox, What Should I Do?

Birchbox Benefits

• How Does My VIP Discount Work?
• Refer a Friend to Birchbox
• How do I review my box?

Cancellations

• I Have Cancelled My Subscription - Why have I Been Charged?
• Cancelled on or after the 1st of the month?
• How Can I Cancel My Subscription?

Billing

• There Is An Error With My Billing, What Happens Next?
• When Will I Be Billed?
• Why Have I Been Billed?

Shipping

• How Does Click & Collect Work?
• My tracking says delivered but I didn't receive my box. Can I get a replacement or a refund?
• Where Is My Birchbox? What Does My Tracking Information Mean?