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  1. Birchbox UK
  2. Manage My Subscription

Manage My Subscription

Tracking My Box

  • Looking for your May Birchbox?
  • I am an existing subscriber, where is my Birchbox?
  • I am a new subscriber, when will I receive my first box?
  • My box tracking has not updated for 5 working days or more, what do I do?

Delivery Queries

  • Deliveries to the Republic of Ireland
  • How does Click & Collect work?
  • My tracking says delivered but I didn't receive my box. Can I get a replacement or a refund?

Billing

  • When will I be billed?
  • Why have I been billed?
  • I have received an email regarding a billing error, what happens next?
  • How do I update my payment details?
  • I have been billed, but I do not want the box

Samples

  • I have a missing or damaged sample in my box! What should I do?
  • What is a Sample Choice and how do I make my selection?
  • I have not received the email to pick my monthly sample, what should I do?
  • I think I have a duplicate sample?

Cancellations

  • How do I cancel my monthly subscription?
  • I have a 3,6 or 12 month subscription, when can I cancel?
  • My payment has not been taken for the month and I cannot see the option to cancel in my account, what can I do?
  • I have cancelled my subscription - why have I been charged?

Birchbox Benefits

  • What is the Birchbox Benefits programme?
  • What is the VIP discount and how does it work?
  • How can I upgrade my existing Birchbox subscription?
  • How do I review my box?
  • How do I refer a friend to Birchbox?
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