Manage My Subscription

Tracking My Box

• Looking for your May Birchbox?
• I am an existing subscriber, where is my Birchbox?
• I am a new subscriber, when will I receive my first box?
• My box tracking has not updated for 5 working days or more, what do I do?

Delivery Queries

• Deliveries to the Republic of Ireland
• How does Click & Collect work?
• My tracking says delivered but I didn't receive my box. Can I get a replacement or a refund?

Billing

• When will I be billed?
• Why have I been billed?
• I have received an email regarding a billing error, what happens next?
• How do I update my payment details?
• I have been billed, but I do not want the box

Samples

• I have a missing or damaged sample in my box! What should I do?
• What is a Sample Choice and how do I make my selection?
• I have not received the email to pick my monthly sample, what should I do?
• I think I have a duplicate sample?

Cancellations

• How do I cancel my monthly subscription?
• I have a 3,6 or 12 month subscription, when can I cancel?
• My payment has not been taken for the month and I cannot see the option to cancel in my account, what can I do?
• I have cancelled my subscription - why have I been charged?

Birchbox Benefits

• What is the Birchbox Benefits programme?
• What is the VIP discount and how does it work?
• How can I upgrade my existing Birchbox subscription?
• How do I review my box?
• How do I refer a friend to Birchbox?