Pick your sample is open to all subscribers for 72 hours once you have been successfully billed for that month's box.
Once successfully billed, we will send you a confirmation email and notification that Pick your Sample is now open. We ask that you make your pick during this timeframe to allow us time to then build your box with your desired item.
You will receive a confirmation email of your selection once this has been done. If you miss this window above, don't worry you will still receive one of the items selected for Pick your Sample this month. Just ensure for next month you come back to your account in time to make your pick.
We always send reminders so make sure you are signed up to our emails and following us on our Social channels.
*Please note all picks are final - once you have confirmed your selection we are unable to amend or edit your choices.*
If you still need help, please contact our Customer Support Team directly here.