If you are a UK based customer your box should arrive within 5 working days (Monday to Friday is classed as working days) of receiving your tracking email from Birchbox. If your box does not arrive in this time frame (and you’ve checked your tracking status for any updates), please get in touch ensuring you include the below details to speed up a resolution:
- The email address on your account
- Your full name
- Your subscription address
Please see here for our contact form. Once we receive your request, we will be happy to get this resolved for you.