First of all we wish to apologise for the inconvenience. We are trying to get back to all customer queries as quickly as possible.
We are experiencing continued high outreach which is causing severe delays in getting back to customers. Please be assured, we are doing all we can to respond to customers as efficiently as possible.
If you have emailed us please may we ask that you do not also send us a DM on Facebook - the messages come to the same team. Likewise if you have sent us a DM please may we ask that you do not also send an email.
If you have contacted us - you can update on that email/DM thread rather than create an additional thread. This will help us manage outreach and enable us to get back to you more quickly.
As a small team, we really appreciate your co-operation and patience at this time.