If you're having issues logging into the up, first please try deleting and reinstalling it to make sure you have the most recent version. You can find these below:
Once downloaded please make sure the correct country is selected. If you have US or España selected it won't work correctly for you as a UK or Ireland based customer.
If you still cannot access you account, please try logging in on our website.
If you cannot do this, you won't be able to access the app either. You will need to reset your password to regain access which you can do here: https://www.birchbox.co.uk/forgot-password
If you still need help just let us know ensuring you confirm the following in your message:
- The device you're using
- Its operating system version
- Any screenshots of the error message you may see
- Which of the above steps you've taken
You can contact our support team directly here.