Update: Due to the recent Corona outbreak we've closed our central London office and all our staff are now working from home. This does mean that your return form may not reach us for some time. To allow us to continue to process your refund you should follow the below steps and be sure to take a photo of your proof of postage (by way of a receipt from Royal Mail) and send this to us via email confirming the item(s) returned!
If you are not 100% satisfied with your order or Monthly Birchbox, you can return products to Birchbox for a full refund within 30 days of the purchase date. Please fill out the below returns form here and include in your return. You can generate a returns label with Royal Mail by following this link:
Please ensure you obtain proof of purchase by way of a receipt from Royal Mail.
Please note that it may take up to 14 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your original form of payment. Please allow up to 14 days for a refund to appear in your account. We will contact you to confirm that the return has been received and processed.
To speed up your refund just send over a photo of your proof of postage and we can get the refund sorted for you right away. We will contact you to confirm your refund once your return has been received also.
Items purchased with a Gift With Purchase or Gift with Subscription (any promotional item) can only be refunded with the promotional item included in your return.
We do not offer exchanges however you can, of course, return any full-size item to us to then place a new order for the desired item.