We always bill all Monthly subscribers on the 1st of the month for that month's Birchbox, as referenced in your confirmation email received at the time of order.
If you cancelled on the 1st or after, unfortunately this will have been too late and payment will have already been taken for the current month's box. Therefore a monthly Birchbox will have been processed for you and will be shipping. As soon as billing is placed, the box automatically goes into process for you and we are not able to stop the box from being shipped after payment. If you have cancelled your subscription this will be the final box you will receive.
If after receiving your box you wish to have a refund for the monthly Birchbox you can return it to us free or charge form the UK, via Royal Mail.
Please fill out the below returns form here and include in your return. You can generate a returns label with Royal Mail by following this link: https://www.royalmail.com/track-my-return/create/3279
Please ensure you obtain proof of purchase by way of a receipt from Royal Mail.