If you cancel your subscription on or after the 1st of the month and you have already been billed for that month's box, this will still be shipped to you.
As soon as billing is placed, the box automatically goes into process for you. We cannot stop this or cancel this from being shipped past payment.
We always bill all subscribers on the 1st of the month for that month's Birchbox. If you cancelled on the 1st or after unfortunately this will have been too late. Therefore a monthly Birchbox will have been processed for you and will be shipping.
If after receiving your box you wish to have a refund for the monthly Birchbox - please see attached our returns form. Please fill this out and include in your return. You can generate a returns label with Royal Mail by following the link here. Please ensure you obtain proof of purchase by way of a receipt from Royal Mail.