If we are not able to bill you on the 1st of the month you will receive a billing error email from us. You will also see an error message when you log into your Birchbox Account. There could be many reasons for billing to be unsuccessful and so we always suggest contacting your bank if you are unsure why there has been a billing error.
We make the first billing attempt on the 1st of each month and when this is unsuccessful, we try again on the 5th and finally on the 25th to try to get you that month’s Birchbox.
You can trigger billing at anytime by updating your billing information. First log into your account at Birchbox.co.uk. Head over to your Account Settings followed by Payment Details.
You can then update your card details or re-enter your existing details and this will then allow us to bill you. If you no longer see an error in your account, billing has been successful. You will then be billed instantly for the current month's box to be received in 8 working days from there.
If you continue to see the error after updating your details this means payment is still being refused.
For customer security, please also be sure that your billing address in your account is identical to the one associated with your card.
If you have not been billed for the current month's box and you wish to cancel your subscription, do not update your details and contact our support team for further assistance here.