If we are not able to bill you on the 1st of the month you will receive a billing error email from us. You will also see an error message when you log into your Birchbox Account.
There could be many reasons for billing to be unsuccessful - insufficient funds, expired card, refused by bank. If you're not sure what the issue is we always suggest contacting your bank for more information.
We make the first billing attempt on the 1st of each month and if this is unsuccessful, we try again on the 7th and finally on the 25th to try to ensure we can bill you for that month’s Birchbox.
You can re-trigger a billing attempt at any time by updating your billing information. First log into your account at Birchbox.co.uk. Head over to your Account Settings followed by Payment Details.
You can then update your card details or re-enter your existing details and this will then allow us to bill you instantly.
If you no longer see an error in your account, billing has been successful. Once billing has been placed, your Birchbox will go into process and be shipped within 14 days. You will receive a dispatch email once this has been shipped.
If you continue to see the error after updating your details this means payment is still being refused and as above, we suggest going back to your bank for further assistance. For customer security, please also be sure that your billing address in your account is identical to the one associated with your card.
If you have not been billed for the current month's box and you wish to cancel your subscription, do not update your details and contact our support team for further assistance here.