In response to the Covid-19 outbreak, we introduced new safety measures in our workplaces to keep all of our teams and customers safe. These measures changed how our business operates, and while it takes us longer to process, build and ship your orders than before, we are committed to offering as reliable a service as possible to get your orders to you.
Our current lead times are:
Monthly Boxes from January 2021
- The August box will be dispatched between 5th-8th January - please allow 3-5 working days for delivery
- If you plan on purchasing a subscription later on in the month of January or you have to update your billing at any time, your box will arrive within 10 working days
Shop
- will ship within 2 working days from placing your order - please 3-5 working days for delivery
Box or Shop Replacements
- will ship within 2 working days from placing your order - please 3-5 working days for delivery
(unless otherwise advised)
Please note that these lead times are subject to change but we will try to keep you updated across our website and social media of anything that will affect your order.
The health and safety of our customers, employees and delivery drivers is our top priority. We do apologise for any inconvenience caused, and truly appreciate your patience and understanding.
We hope this offers some context to what’s happening at Birchbox HQ!