Sadly we are not able to cancel or make any amendments to orders. Once an order has been placed it begins to process straight away.
We are also not able to offer exchanges at this time - please return your order and place a new order for your desired item in this instance.
You can download our free returns form below to return any unwanted items and generate a returns label with Royal Mail by following this link : https://www.royalmail.com/track-my-return/create/3279
Please ensure you obtain proof of purchase by way of a receipt from Royal Mail.
To receive a full refund, all items including and any additional promotional items need to be returned. To speed up the refund process you can send over a copy of your proof of postage and we can refund you before the return is received back at our warehouse.
Please note that it may take up to 14 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your original form of payment. Please allow up to 30 days for a refund to appear in your account. We will contact you to confirm that the return has been received and processed.