We are so sorry that you have a missing or damaged sample in your Birchbox - it is never our intention for an item to be missing!
Please ensure before contacting us that the item you believe is missing, is supposed to be part of your Birchbox this month. You can check this in your Account under your boxes.
We will always do our best to replace items when problems do occur. So we can assist you quickly and efficiently, please reach out to us with the below information:
1) Your email address associated with your Birchbox Account
2) The brand name and item that was missing or damaged
3) A photo - this is always very helpful to speed up a resolution.
Please send us a message with this information here.
If you are reading this article after contacting our customer service team and you require further action from us please ensure you do not select "Yes, close my request" as this will solve your query and remove your case from our queue.