Oh no - that’s not how we wanted your box to arrive! Please don’t worry though, we’ll get this fixed for you!
Before contacting us, please check that the item you believe is missing is supposed to be part of your Birchbox this month. You can check this when logged into your account under My Birchbox>My Boxes.
We will always do our best to replace items when problems do occur. So we can assist you quickly and efficiently, please reach out to us ensuring you include the below information:
- Your email address associated with your Birchbox Account
- The brand name and item that was missing or damaged
- A photo - this is always very helpful to speed up a resolution.
Please see here for our contact form. Once we receive your request, we will be happy to get this resolved for you.
If you are reading this article after contacting our support service team and you require further action from us please ensure you do not select "Yes, close my request" as this will solve your query and remove your case from our queue.