When will I be billed?

Our subscriptions are set up to automatically renew. This includes monthly, 3, 6 and 12 month subscriptions. 

We always bill on the 1st of the month. This date is non-adjustable. As an active subscriber, you will be billed in one of the following ways:

Monthly rebillable subscription

• After your initial order, you will be automatically billed £13.95 on the 1st of every month as long as you choose to keep your subscription active.
  
  
• If you sign up towards the end of the month, you will be charged instantly for that month's box. You then will be billed on the 1st of every subsequent month that follows as long as your subscription remains active. Please see here for full terms and conditions.

3/6/12 month rebillable subscription

• For longer term subscriptions, you are always billed in full for the length of the subscription when you place your first order and for any renewals.
• After the chosen length of your subscription has finished, you are automatically re-billed for the same length of subscription on the 1st of the next month and for the full price of the subscription.

If you don't want to receive boxes any more you need to let us know. You can do this in the following ways:

Monthly rebillable subscription

• Cancel your subscription before the 1st of the next month. You can do this by logging in on a web browser on our website and visiting your Account Settings.  Under Box Details select Cancel My Subscription. For more information on the process please see here. Please note if you cancel on or after the 1st, you will still be billed for that month’s box.

3/6/12  month rebillable subscription

• You can opt out of your renewal in the final month of your subscription under ‘Account Settings> Box Details’ when logged into your account via our website.
• We need to receive your request to opt out of your renewal before the end of the previous month e.g. if your subscription is due to renew in February, you need to opt out before January 31st  to ensure the cancellation is received on time as we begin to process boxes from the 1st. Once in process we cannot stop a box from shipping due to the volume of boxes our warehouse processes. If you request to cancel or opt out after the 1st you will be required to return the first box of your renewed subscription to us to receive a full refund. For full details please see this article here.