When Will I Be Billed?

Our subscriptions are set up to automatically renew. This includes monthly, 3, 6 and 12 month subscriptions. 

We always bill on the 1st of the month. This date is non-adjustable. As an active subscriber, you will be billed in one of the following ways:

• Monthly rebillable subscription
  
  
  • After your initial order, you will be automatically billed £13.95 on the 1st of every month.
    
    
  • If you sign up towards the end of the month, you will be charged first for the current month's box at the time of purchase and then again on the 1st of the next month for that month's box. 
     
• 3/6/12 month rebillable subscription
  
  
  • For longer term subscriptions, you are always billed in full for the length of the subscription when you place your first order and for any renewals. 
    
    
  • After chosen length of your subscription has finished, you are automatically re-billed for the same length of subscription on the 1st of the next month and for the full price of the subscription.

If you don't want to receive boxes any more you need to let us know. You can do this in the following ways:

• Monthly rebillable subscription
  
  
  • Cancel your subscription before the 1st of the next month
    
    
• 3/6/12  month rebillable subscription
  
  
  • Opt out of renewal in the final month of your subscription

We need to receive your request before the 1st of the billing month as this is when we begin to process boxes. Once in process we cannot stop a box from shipping due to the volume of boxes our warehouse processes. If you request to cancel or opt out after the 1st you will be required to return the first box of your renewed subscription to us to receive a full refund.