If you have not received your box and it has been 5 working days since you received your dispatch email please send us a message at here. Please confirm:
Your shipping address
Email Address for your Birchbox Account
Your Tracking Number
We do ask that you flag a missing box with us within the current month when possible.
We will always do our best to replace your Birchbox that is missing for the same one you should have originally received. Where this may not be possible, we will find the next best one and get this shipped to you.
If we do not have the stock available, we will refund you for the missing box. You can receive a refund for any missing boxes within a 3 month period, missing boxes flagged outside of this period will not be subject to a refund.