Tracking your Birchbox
All boxes, unless otherwise arranged, are sent via Hermes. We ask that you allow 3-5 working days from receiving your dispatch email for your box to reach you.
If you know you are not going to be home to receive your box, you can divert your parcel to your chosen safe place or neighbour so that you can receive it safely. Using the link below, simply enter your 16 digit tracking number and delivery postcode and follow the instructions on the screen.
For existing subscribers, we aim to ship the monthly Birchbox within the first two weeks of the month. Once your box has been shipped you will receive a dispatch email with a tracking link. For new subscribers who have recently subscribed and are awaiting their first box, you can expect to receive this within 10 working days of placing your order. These timelines are guides and can be subject to changes.
Your box can also be tracked from your Birchbox Account homepage or My Birchbox page (see below). The courier will attempt delivery 3 times to receive a signature on delivery. If you are not available they can choose to deliver to a safe place or neighbour at the discretion of the driver.
You can expect to see updates on your tracking around 48 hours after you have received your dispatch email. Boxes can take up to 5 working days to be delivered so we do ask that you allow this time to pass to enable your delivery to make its way to you.
If you are concerned about the delivery of your and it has been more than 5 days - please contact us here and ensure to provide:
Email address your account is associated with
Full Shipping Address (including postcode)
Your Tracking Number
Received a dispatch email and no tracking in your Account?
This may mean we have had to ship your Birchbox with Royal Mail (UK) - please allow a full 5 working days for Royal Mail delivery in the UK and check your property for delivery notes.
**A note on boxes shipping to Ireland**
Our carrier partners are reporting delays due to backlogs caused by the new Brexit regulations. We are working closely with courier partners and exploring all possible options to find the best solution to get your box to you, and return to a reliable service. We’re so sorry for any inconvenience caused. You can find more information here.